Frequently Asked Questions

First, we will schedule a 20-minute phone or video consultation where we will discuss the space you want to organize. I’ll ask questions to make sure I am the right person to help. The next step is our first session, which is a mini-session. We will walk through your home and assess how your current systems are functioning. I will develop a project plan and help you set clear, written goals. We will develop a schedule for decluttering and organizing sessions and go over my client agreement.

During our sessions, I will take on the role of your coach and help you make decisions consistent with your goals. This can be emotional and sometimes draining. We will take breaks, we can listen to music if you want, we can lighten the mood with humor, or we can have laser focus. I will customize my way of doing things to suit your style and help you meet your goals in a way that makes sense for your unique work style.

When the decluttering is done, I will evaluate the items that need to be stored and design and implement an organizing system that works for your unique needs.

I will be available for maintenance sessions and additional coaching after your project is complete.

I can offer independent organizing if that suits your situation, but most of my clients prefer to work 1:1 with me so they can be part of the process and to ensure the system I implement functions well for them and meets their needs. In general, it’s best to schedule me when you can dedicate your time and energy to our session. If I organize independently for you, we will develop a method of communication to reduce the chances of you receiving something outside your expectations. Your happiness is always my goal.

Our service area is approximately a 1-hour drive from the city of San Francisco, and a 1-hour drive from Marietta, GA. We are headquartered in San Francisco and spend 2/3 of the year there. The other 1/3 of the year we service our Metro Atlanta clients. Sign up for our newsletter to see when we will be in your area so you can plan your sessions and projects.

Because we offer custom services, our fees vary depending on the project, geographic location, and the complexity of your needs. There is no typical project that we can use to ballpark our fees, but we do many small to medium one-on-one organizing projects every year that cost around $1,500 - $2,000. Space planning, shopping, purchasing, scheduling, and project management services are billed at an hourly rate dependent on your project. We will go over all fees during our consultation so you can better understand how our pricing applies to your project and your needs.

We typically book out about 3 weeks in advance and aren't necessarily set up to accommodate emergencies. However, please feel free to reach out in case we have a cancellation and can work you into our schedule.

We are professionals and we understand some items are private and sensitive for a number of reasons. We try to work with a caring and non-judgmental attitude. If you have concerns about us finding something sensitive, let us know how you’d like us to handle the situation so that you feel comfortable. We try to approach every situation with compassion and professionalism. And anything we see or discuss in a session is confidential.

During our first mini-session, I will evaluate your home for any safety or quality of life issues. I recommend resolving these issues first and foremost before we begin more detailed organizing work. We want to make sure your house is sealed from the elements, your utilities are on and functioning, fire hazards are cleared, beds can be slept in, and meals can be prepared in the kitchen. After that, we can focus on whatever feels most pressing to you.

Yes. I am fully insured with a policy that is specifically designed for professional organizers. I will provide you with a copy of my proof of insurance during your intake.

For cancellations within 24-hours of our appointment, I charge the full amount of your booked services. Please understand that I cannot fill your appointment slot in less than 24 hours and I likely turned down other clients that wanted your time slot. Please cancel appointments respectfully.

I am a professional member of NAPO - The National Association of Productivity & Organizing Professionals. This means I have completed their initial training courses and am bound by their Code of Ethics and their Diversity, Equity, and Inclusion policy. I am also a professional member of ICD - The Institute for Challenging Disorganization and have received a Foundation Certificate in Chronic Disorganization. I have Certificates of Study in Residential Organizing, Essentials of Organizing, and Brain-Based Conditions through NAPO as well. I receive ongoing training from both NAPO and ICD and stay up to date on the latest organizing techniques for people with brain-based conditions such as ADHD and Autism Spectrum Disorder.

In addition to my organizing education, I have a law degree from the University of Georgia and a Bachelor of Science in Business Administration.

Absolutely. I abide by the NAPO Code of Ethics which requires me to keep my client interactions confidential. This applies to any documents I may see, things we discuss during our sessions, and what kind of work we are doing together. Please note I may be required to report things like elder abuse, domestic violence, or illegal activity to local authorities.

Yes. I keep a folder for each client that includes before and after photographs of the areas we will be organizing. These are necessary for my records in case a dispute ever arises about a missing item. I also photograph the items we set aside for disposal or donation. These photos will be in your client folder along with my notes from our sessions.

I may post photos of your project to my social media accounts or film videos of me organizing at your home. Your identity and address will be anonymous. Any personally-identifiable information will be redacted. You may opt out of social media by emailing me before the end of our project.