Frequently Asked Questions

Calm Spaces serves busy professionals, neurodiverse individuals and families, people navigating life transitions, and managed estates in the San Francisco Bay Area and Metro Atlanta.

Our clients hire us for premium organizing services, ADHD-friendly organizing, expert space planning, and customized systems that work for your unique lifestyle.

Calm Spaces isn’t the right fit for every project, and that’s okay. We may decline your project if you’re looking for basic tidying or cleaning, a one-time gig organizer, the lowest-cost option, or an urgent, time-sensitive turnaround.

We also may not be the right fit if you’re not ready to actively participate in the organizing process. Our clients choose to work with us because they want lasting change, not because someone else is pressuring them or giving them an ultimatum.

For safety and quality reasons, we may decline projects involving moderate to severe hoarding disorder, unsafe environments, or situations where a client’s needs fall outside our expertise or service model. We may also decline projects if we don’t believe we can meet your expectations or if we don’t feel we’re a good mutual fit.

If we’re not the right organizer for your project, we’ll tell you honestly during your complimentary consultation.

Every professional organizing company works a little differently.

We begin with a Mini-Session to assess your space, understand your needs, and develop a project plan.

From there, we work on a session-by-session basis, allowing you to move at a pace and schedule that works for you. You can book sessions as often or as infrequently as you’d like.

Throughout the process, you can expect thoughtful, judgment-free guidance, complete confidentiality, and organizing systems designed to last.

Want to take a closer look? Read our step-by-step guide to a typical Calm Spaces organizing project.

We don’t know yet. Every organizing project moves at a different pace because every client works differently.

Your decision-making style, comfort with decluttering, session frequency, and project goals all affect how quickly we make progress. After your first organizing session, we’ll have a much better sense of your pace and can give you a more realistic idea of what to expect. Most clients also become faster and more confident as the project progresses, so momentum often builds over time.

If you’re working toward a specific deadline, let us know during your consultation. We will be honest about whether we think your timeline is realistic.

We believe organizing should leave you feeling lighter, more peaceful, and maybe a little tired. But never frustrated, burnt out, or exhausted.

Many of our clients tell us they feel shame, guilt, anxiety, or even fear when they first start working with us. We understand those feelings can be enormous barriers to getting help from an organizer.

While we validate your concerns, we assure you that we are here to help, not judge. We try our best to work with a cheerful, supportive, caring, and non-judgmental attitude. It also helps that we ADORE this work and are deeply fulfilled by helping you.

It depends. For customized or ADHD-friendly organizing, your participation is key because this service is designed to be one-on-one.

If you prefer a hands-off, full-service experience, our Executive Organizing option may be a better fit. We’ll discuss the best approach for you during your complimentary consultation.

We work in-person with clients Monday - Friday 9am to 6pm. We have some evening hours available for virtual organizing sessions. We do not work weekends or national holidays.

We don’t post exact pricing because costs can vary depending on your location, the complexity of your project, and the types of services you need.

We have prepared a pricing page so you can see a general range of typical project costs.

Because our work is highly customized and project scope can shift as we go, we don’t provide quotes or estimates for residential projects. Instead, we work on a session-by-session model. Clients stay in control of how often we meet and how long they’d like to continue based on their goals, availability, and priorities.

After your complementary 20-minute consultation, we will be able to send you relevant session-based pricing for your project.

Please see our pricing page for further details.

For California clients, we can service most locations in the San Francisco Bay Area including the City of San Francisco, Marin, East Bay, Peninsula, and some parts of the South Bay. We also service American Canyon, Yountville, St. Helena, Napa, and Calistoga.

For Georgia clients, our basic service area is North Metro Atlanta. We routinely see clients in Cobb County, Marietta, Kennesaw, Acworth, Smyrna, Vinings, Roswell, Alpharetta, Woodstock, John’s Creek, Brookhaven, Buckhead, Chastain Park, Dunwoody, Sandy Springs, Druid Hills, and Virginia Highlands.

We will extend our service area on a case-by-case basis, but our services may be limited and a surcharge may apply for long commutes.

Probably not. We typically book out about 4 weeks in advance, and our intake process makes it difficult for us to accommodate last-minute requests.

Please feel free to reach out to verify our availability for your situation.

Please read our Gift Policy.

We typically do not allow organizing sessions to be given as gifts. Organizing is collaborative, personal, and sometimes emotional work, so we need to ensure we’re a good fit for the client and that we have the skills and capacity for the project before someone pays us.

We require a consultation before any work begins, and all adults in the household whose belongings will be organized must consent to our services. That means no surprise organizing.

You’re welcome to offer to pay for our services as a gift, but payment arrangements will need to be made privately. We bill the client directly for our services.

Click here to read our Third-Party Inquiry Policy.

House managers, estate managers, personal assistants, and company representatives are welcome to contact us directly if they or their staff will be our primary point of contact for the project.

Otherwise, we strongly prefer prospective clients to reach out to us themselves. Organizing is a highly collaborative and personal service, and we need to assess fit directly with the individual we will be working with.

If you schedule a consultation on behalf of a friend, family member, spouse, boss, client, or adult child, they must attend if we will be working with them one-on-one. We do not conduct consultations about someone without them present, and we do not speak with third parties to receive “background information,” warnings, or personal opinions about the client or their home situation.

Kenna grew up in Marietta, GA (a suburb north of Atlanta) and moved to San Francisco in 2009. While San Francisco is her primary residence, maintaining a presence in Georgia has always been important to her. When she started Calm Spaces, it felt natural to offer her services to her old community.

Kenna travels back and forth and spends about 6 weeks in San Francisco and 4 weeks in Atlanta, but this can vary depending on her clients’ needs.

She loves the challenges of working in two very different locations. Sign up for our newsletter so you receive her travel updates and know when she will be in your city.

Please cancel appointments respectfully. We turned down clients who wanted your time slot.

For cancellations within 24-hours of an appointment, we charge the full amount of your booked services.

We may apply a different cancellation policy for large jobs or full-day bookings.

We don’t usually accept move-management projects unless you are an existing client.

We are happy to offer our services in conjunction with your move. Pre- or post-move decluttering, thoughtful unpacking, space planning, layout advice, closet design, and home setup all coordinate well with moves.

We may occasionally have availability for certain move projects if we are given enough notice.

Only if it’s part of a larger organizing project. We specialize in designing organizing systems for homes and businesses, and we occasionally incorporate storage units into those systems when they serve a functional purpose.

You can read all about Kenna Lee’s education and credentials on our About page.

Our Lead and Assistant Organizers are required to pass a comprehensive background check, complete our training program, and receive ongoing education from leading professional instructors in our industry.

Lead Organizers must also complete an apprenticeship where they receive project management training, academic education in brain-based conditions, and one-on-one experience with clients.

We hire sensitive, compassionate people who are devoted to helping others.

As a business, Calm Spaces, Inc. is insured, registered, licensed, and permitted.

Absolutely. We abide by the NAPO Code of Ethics which requires us to keep all client interactions confidential. This applies to any documents we may see, things we discuss during our sessions, what kind of work we are doing together, and the fact that you are our client. We may be required to report situations like elder abuse, domestic violence, or illegal activity to local authorities.