Frequently Asked Questions

First, we schedule a 20-minute phone or video consultation to discuss your space and determine if we’re the right fit for your needs.

Then, we will determine the kinds of organizing services you need:

🔹 Executive Organizing: A hands-off, full-service experience where we set up your home for efficiency and aesthetics. Perfect for luxury homeowners, executives, and those used to full-service home management.

🔹 One-on-One Organizing: A collaborative process where we work together to declutter, organize, and create custom systems tailored to your needs, including ADHD-friendly solutions.

🔹 Space Planning and Other Services: You may need help furnishing your space or planning a kitchen remodel, or you may have a unique situation that calls for other services or a hybrid approach.

We will set goals and design a project plan to help you achieve them. The services you receive will be judgment-free, confidential, and designed for lasting results.

For customized and ADHD-friendly organizing, your participation is key—this service is designed to be one-on-one. If you prefer a hands-off, full-service experience, our Executive Organizing option may be a better fit. We’ll discuss the best approach for you during your free consultation.

We always recommend resolving safety or quality of life issues first (blocked exits, trip hazards, deferred maintenance). After that, we can focus on whatever feels most pressing to you, or we will make our professional recommendations.

We typically book out about 3-4 weeks in advance and aren't set up to accommodate emergencies. However, please feel free to reach out in case we have a cancellation and can work you into our schedule.

Because we offer custom services, our fees vary depending on the project, geographic location, and the complexity of your needs. There is no typical project that we can use to ballpark our fees, but we do many small to medium projects every year that cost around $1,200 - $2,000. We will go over all fees during our consultation so you can better understand how our pricing applies to your project and your needs. See our pricing page for further details.

Our basic service area is approximately a 45-minute drive from the city of San Francisco, and a 45-minute drive from Marietta, GA. We can extend our service area on a case-by-case basis. We are headquartered in San Francisco and spend 2/3 of the year there. The other 1/3 of the year we service our Metro Atlanta clients. Sign up for our newsletter to see when we will be in your area so you can plan your sessions and projects.

Please cancel appointments respectfully. For cancellations within 24-hours of an appointment, we charge the full amount of your booked services. Please understand that we likely turned down other clients that wanted your time slot.

Yes. We are fully insured with a policy that is specifically designed for professional organizers. We will provide a copy of proof of insurance during your on-boarding.

We are professionals and we understand some items are private and sensitive for a number of reasons. We try to work with a caring and non-judgmental attitude. If you have concerns about us finding something sensitive, let us know how you’d like us to handle the situation so that you feel comfortable. Anything we see or discuss in a session is confidential.

Kenna Lee is a professional member of NAPO - The National Association of Productivity & Organizing Professionals. This means she has completed an initial training course, and is bound by the NAPO Code of Ethics. Kenna is also a professional member of ICD - The Institute for Challenging Disorganization - and has received a Foundation Certificate in Chronic Disorganization. She also holds Certificates of Study in Residential Organizing, Essentials of Organizing, Brain-Based Conditions, and Life Transitions through NAPO. She receives ongoing training from NAPO, CHADD (Children and Adults with Attention-Deficit/Hyperactivity Disorder), and ICD, and she stays up to date on the latest organizing techniques for people with brain-based conditions.

In addition to organizing education, Kenna has a law degree from the University of Georgia and a Bachelor of Science in Business Administration.

Absolutely. We abide by the NAPO Code of Ethics which requires us to keep all client interactions confidential. This applies to any documents we may see, things we discuss during our sessions, what kind of work we are doing together, and the fact that you are our client. We may be required to report situations like elder abuse, domestic violence, or illegal activity to local authorities.

Yes. We use photos and videos as our primary record-keeping for in-person organizing.

If you are especially sensitive about photos being taken of your home or business, please let us know at your consultation so we can discuss alternatives.